SHIPPING & exchanges
Important Notice – We Are The London Label,
Not London The Label
We’ve recently received a number of messages intended for a different company called London The Label. Please note that we are not affiliated with London The Label in any way.
If you are trying to contact London The Label regarding a return, order issue, or complaint, please reach out to them directly.
The London Label is a separate business with its own products, customer service, and policies.
If you made a purchase through thelondonlabel.com, we’re happy to assist you.
Otherwise, we kindly ask that you redirect your enquiry to the correct brand.
Thank you for your understanding!
— The London Label Team
SHIPPING INFORMATION
Processing & Dispatch Times
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All orders are processed within 2 business days (excluding weekends and public holidays).
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Once your order is dispatched, you will receive a confirmation email with tracking details (if applicable).
Shipping Options & Delivery Times
We offer the following shipping options within the UK:
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Standard Shipping: 2-5 business days - FREE
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Express Shipping: 1-3 business days - £3.95
Delivery Issues
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If your order is delayed beyond the estimated timeframe, please contact us at thelondonlabell@gmail.com
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If your order is lost or damaged during transit, please notify us within 14 days for assistance.
REFUND & RETURN POLICY
Thank you for shopping with The London Label. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.
Returns & Refunds
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Eligibility: You may request a return within 14 days of receiving your order.
Items must be unused, unwashed, and in their original condition with all tags attached. -
Non-Returnable Items: Items such as undergarments, swimwear, custom-made products, and final sale items cannot be returned or refunded due to hygiene and personalization reasons.
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Faulty or incorrect items: if your item is faulty, damaged or not as described you are entitled to full refund, repair or replacement under the Consumer Rights Act 2015. Contact us within 30 days of receiving the item.
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Refund Process: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 14 business days to your original payment method.
Exchanges
We do not offer direct exchanges. If you need a different size or color, please place a new order and return the original item for a refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost returns.
Cancellation Policy
Orders can be canceled within 24 hours of purchase, provided they have not been dispatched.
Contact us
For any refund or return inquiries, please contact our support team email - thelondonlabell@gmail.com.